Power Zone Service Department

Power Zone ONLY services the brands we sell.

• What's Up With Our Shop?

  Our Service Department is staffed with technicians that are factory-trained on all the products we sell as well as many brands sold by others. We offer high-priority service scheduling for equipment purchased from Power Zone. Due to a backlog of appointments in the busy months of April to September, please schedule routine service at off-peak times whenever possible. Contact our Service Manager in advance with any special requests.

• How Do Appointments Work?

  Our Service Department operates on an appointment basis, like a medical office. We ask that you call in advance to schedule service work, as our capacity for equipment storage is limited. Walk-ins will be scheduled in the next available appointment slot based on our priority guidelines. For equipment purchased from Power Zone we offer high-priority scheduling, striving to offer faster turnaround to commercial customers and 7-10 days for residential customers. All other service work will be scheduled on a first-come, first-served basis unless prior arrangements have been made with our Service Manager.

• How Do Estimates Work?

  Upon request, we will provide an estimate on all service work before any repairs are completed. We will contact you to approve repairs that exceed the original estimate by more than 10% unless you have directed our Service Department otherwise. If you accept the estimate and proceed with the repairs you will not be charged any additional fees. Applicable fees for equipment not repaired are as follows:

  • $40 flat diagnostic fee (if it is specialty job, such as transmission repairs or rebuilds, the diagnostic fee may be higher)
  • Reassembly fee for equipment disassembled for estimate (optional)

• What Additional Services Do We Offer?

  We provide many additional services including:

  • Chain sharpening with next day service
  • Tire/tube installationwith next day service on wheels that are removed from machine
  • Starter recoil rope repair with next day service on two-cycle equipment in running condition
  • Blade sharpening with next day service
  • Saw bar resurfacing with next day service
  • Loaner/rental program for landscape professionals
  • Equipment pick up & delivery with fees based on mileage to your location (service contracted with All Call Towing)

Service Rates

Schedule Service

Reliability is critical when you invest in the machinery you need. We have the tools and experience to get your power equipment in prime shape.. Text us at (540) 382-3532 and we'll be happy to help you or assist you in making an appointment. We'll get you in and out of the shop in an efficient and timely manner, so you can get back to work.

Call, visit, or contact us today. We're here to help.